Education and Services Hub

Course Title:

Course ID:

060524 0501 1595ESH

Course Dates :

06/May/2024

 To

11/May/2024

Course Duration :

5

Course Location:

London

United Kingdom

Course Fees GBP £ :

Primary Price

£4,555.99

VAT may vary depending on the country where the course or workshop is held

Course Fees USD $:

Advisory Price

$5,829.09

VAT may vary depending on the country where the course or workshop is held

Course Category:

Language Skills for Professionals

Language for Specific Purposes (LSP), Customer Care, Loyalty, Soft Skills

Course Certified By:

* Professional Training and CPD Programs
* Executive Diploma Certificate
* Executive Masters Certificate

* ESHub CPD
* LondonUni
* Others

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

Welcome to the "Mastering Customer Care and Loyalty" course!
In today's competitive business landscape, exceptional customer care is paramount for success.
This comprehensive 5-day course is designed to equip participants with the essential skills and knowledge to deliver exceptional customer service, foster customer loyalty, and drive business growth.
Through a blend of theoretical insights, practical exercises, and real-world case studies, participants will gain valuable insights and strategies to elevate their customer care practices to the next level.
Join us for an immersive learning experience designed to empower you with the knowledge and skills needed to excel in customer care and foster long-lasting customer loyalty.

Objectives

• Understand the importance of customer care and its impact on business success.
• Develop skills to effectively communicate with customers and address their needs.
• Learn strategies to build and maintain customer loyalty.
• Explore techniques for handling challenging customer situations with professionalism and empathy.
• Gain insights into leveraging technology to enhance the customer experience.
• Develop action plans to implement customer care best practices within their organizations.

Who Should Attend?

This course is ideal for professionals across various industries who are involved in customer-facing roles or responsible for managing customer relationships. It is suitable for customer service representatives, sales professionals, frontline staff, managers, supervisors, and anyone who aims to enhance their customer care skills to drive organizational success.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Week 1

Day 1:
Understanding Customer Expectations
• Introduction to Customer Care
• Importance of Customer Satisfaction and Loyalty
• Identifying Customer Expectations
• Effective Communication Skills
• Role-playing and Practical Exercises

Day 2:
Building Rapport and Trust
• Establishing Rapport with Customers
• Building Trust through Authenticity
• Active Listening Techniques
• Handling Customer Complaints
• Case Studies and Group Discussions

Day 3:
Enhancing Customer Experience
• Creating Memorable Customer Experiences
• Personalizing Customer Interactions
• Leveraging Technology for Customer Engagement
• Managing Customer Feedback
• Best Practices in Customer Experience Management

Day 4:
Retaining Loyal Customers
• Understanding Customer Loyalty
• Strategies for Building Customer Loyalty Programs
• Customer Retention vs. Acquisition
• Turning Dissatisfied Customers into Advocates
• Loyalty Metrics and Measurement

Day 5:
Implementing Customer Care Best Practices
• Developing a Customer-Centric Culture
• Training and Development for Customer-Facing Staff
• Continuous Improvement in Customer Care
• Action Planning and Implementation Strategies
• Course Wrap-Up and Evaluation

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.